Frequently Asked Questions
  1. What is the Overflow feature?
  2. What is PirayaPBX?
  3. What is an IP PBX?
  4. How does your phone service work?
  5. Can I keep my existing phone number(s)?
  6. Can I use PirayaPBX without your phone service?
  7. What is VoIP and why use it?
  8. How scalable is your system?
  9. How reliable is your phone service?
  10. Can I make International Calls?
  11. Can i interconnect multiple offices?
  12. Do I have to purchase new phones?
  13. How easy is it to add extensions?
  14. Do I have to purchase new phones?
  15. How easy is it to add extensions?
  16. Do you offer support?
  17. How easy is it to move office locations?
  18. Can I buy a virtual phone number or DID from you?
  19. How easy is PirayaPBX to use?

What is the Overflow feature?


Overflow is a revolutionary telephone line featue from PirayaTel.

Overflow allows additional phone calls to occur even when all of your subscribed lines are in use. This way, both your employees and clients will never hear a busy tone ever again!

Thanks to the Overflow feature, businesses can purchase less lines than they normally would.

More information about Overflow can be found here.
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What is PirayaPBX?


PirayaPBX is a professional IP phone system offered by PirayaTel. It comes standard with over 25 business essential business features which can be customized and utilized without additional costs or hidden fees.

There are several PirayaPBX models, click here to find out which one is best for your business.
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What is an IP PBX?


IP PBX is defined as an Internet Protocol Private Branch Exchange. It is a computer-powered phone system built around the use of data sent over the internet. Thanks to advances in computing power and technology, these phone systems are 10 times more powerful than their analog counterparts and have 10 times the features - which come standard.
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How does your phone service work?


PirayaTel phone service works using voice data over the internet (also known as VoIP). This means that you will require a broadband internet connection in order to use our services.

More information can be found here.
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Can I keep my existing phone number(s)?


Certainly. Your numbers will work the same with PirayaTel service. Please note that it may take between 5-10 business days for the number port to occur.
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Can I use PirayaPBX without your phone service?


Yes, our system will work with landlines and other means of voice communication, however, additional hardware may be required.
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What is VoIP and why use it?


Voice over Internet Protocol, (VoIP) is the transmission of voice traffic through data networks (the internet).

There are many distinct advantages to using VoIP. Perhaps the most notable and advantageous are the inherent cost-savings. Calls made over the Internet are significantly cheaper than landline provider rates. Calls are clear, crisp, and are indistinguishable from landlines. Also, calls can be made from one VoIP extension to another (regardless of geographic location) for free. Voice data traffic is also a very efficient, on average utilizing less than 40% of your total internet bandwidth.
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How scalable is your system?


IP PBX systems are famous for their scalability among other things. We offer several systems for all types of business environments and configurations, and all of them are capable of scaling alongside your business as it grows. Proprietary systems require expensive modules to be purchased to add extensions and features. With a PirayaTel phone system, you simply plug in more phones, configure the phone and the system, and your new phone/feature is ready to use!
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How reliable is your phone service?


Our phone service is just as reliable as any landline telephone. Not 100% convinced? Give us a call, all our employees use VoIP communications. Also, our systems are also capable of integrating with your landline telephones to form a hybrid phone system, where priority can be given to either the landlines or VoIP. Since VoIP relies on an internet connection to work, it is important to determine whether or not you can support voice data traffic; ideally, any broadband connection will be more than suitable.
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Can I make International Calls?


Most certainly! Long Distance and International calls are made in the exact manner that you are used to calling them in - except without the over-inflated prices associated, you'll quickly find that our rates are ultra-cheap!
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Can i interconnect multiple offices?


There are a variety of solutions which can be made available to you. Multiple phone systems can be paired to work in tandem with each other, regardless of their geographical locations. You can also opt to utilize a central phone system for users to remotely connect to from offices around the globe just as if they are in the main office. Since every scenario is different, contact PirayaTel today to discuss your specific needs and we can work out a solution that benefits your business the best!
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Do I have to purchase new phones?


Not necessarily. However we strongly recommend that you purchase IP phones, as the hardware costs associated with transducing the analog phone signals to your new IP PBX could end up being more expensive than purchasing new phones themselves. Also, many of the older analog phones lack functionality to perform some of the advanced features that our phone system is capable of. Take a moment to look at our hardware page!
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How easy is it to add extensions?


It is very easy to add extensions. Since you can control your entire phone system via graphical web-interface, adding extensions is as easy as inputting the desired extension number, voicemail options, additional appropriate settings, and you're done! Simply configure the phone, plug it in, and your phone is fully functional. This can all be done in less than 5 minutes!
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Do I have to purchase new phones?


Not necessarily. However we strongly recommend that you purchase IP phones, as the hardware costs associated with transducing the analog phone signals to your new IP PBX could end up being more expensive than purchasing new phones themselves. Also, many of the older analog phones lack functionality to perform some of the advanced features that our phone system is capable of. Take a moment to look at our hardware page!
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How easy is it to add extensions?


It is very easy to add extensions. Since you can control your entire phone system via graphical web-interface, adding extensions is as easy as inputting the desired extension number, voicemail options, additional appropriate settings, and you're done! Simply configure the phone, plug it in, and your phone is fully functional. This can all be done in less than 5 minutes!
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Do you offer support?


PirayaTel offers a Remote Support Package should you need it. Purchase 4 or more Overflow lines and get our Remote Support Package absolutely free! Click here to find out more!
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How easy is it to move office locations?


Very easy! Simply pack up all of your hardware and plug it in at your new office or location. Everything will work just as it did at your previous location!
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Can I buy a virtual phone number or DID from you?


Yes. We offer phone numbers in over 50 countries as well as toll-free numbers. Contact us today or visit our pricing page to learn more.
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How easy is PirayaPBX to use?


Our IP phone systems are not designed to be difficult to use. Once configured properly, our system will work exactly how you want it to. Anyone with a networking or computing background will be able to configure and manage the sytem. These systems are managed by a simple to use graphical web-interface, which makes everything as easy as a mouse click!
PirayaTel can also manage your system for you, contact us to find out more!
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